Regional Service Centre Incharge

15 hours ago


Patna Bihar, India Titan Company Full time

**Job Requirements**

Drive Customer service deliverables across the jewellery network of (city) territory / region and expanding service access in line with all boutique’s (product sales coverage)

Responsible for territory / regional service centre & network service requirementsServicing of after sales products - ensuring repair / modification quality, on time service, lead time reduction, cost reductionDrive modification services within region, place relevant processes and methodology and achieve revenue targetResponsible for regional stores service TAT,Quality,Revenue and initiativesAnchor Karigar Recruitment process and drive skill upgradation program for store KarigarsDrive various service programs and initiatives across networkEnsure Vendor lead time, Payment and On time material reconciliationDeveloping of new vendors & management for service vendors at the region.

Co-ordination with internal supply departments such as commercial, systems, technical services in day-to
- day execution and improvement areasAnalyzing & providing feedback to mfg on factory defects for preventive actionManaging day-to-day RSC operations and inventory managementImplementation of lean principles in service cellsResponsible for the closure product related customer complaints as first level SPOCFranchisee management for various service related developments, issues and queries

Acts as VOC from the region, Sharing product quality Inputs /feedbacks of the regionActs as constant market reader /analyst by visiting and understanding market changes of our various competitor brands

**Work Experience**

Any Graduate / Post graduate / Diploma with 3- 5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be an added advantageKnowledge / Certification in Diamond and color stoneSystem knowledge and presentation skillsPassion for Customer serviceGood communication skill with proficiency in Hindi & English


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