Chat Process Executive

2 weeks ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India Mind map IT Solutions Full time

**We are looking for customer care chat representatives for a chat process (US/UK Process)**.

The job includes helping international clients over chat with their queries.

**Key Responsibilities**:

- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner over the chat.
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team and team leaders.
- Shift timings - 8 pm to 5 am
- Excellent communication and typing skills required.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 1 year (preferred)
- total 1 year work (preferred)

Work Location: One location

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