Chat Process Executive

4 days ago

Sahibzada Ajit Singh Nagar Ludhiana Punjab, India Suffescom Solutions Pvt. Ltd Full time

**Job description**:
We are looking for an active, energetic Client Support Executive, who is responsible for clients help for all tech challenges faced while using the Product and services provided.

**Experience**: 3 months - 1 year

**Location **:Mohali

**Roles & Responsibilities**:

- Attending,Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.

**Requirements**:

- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

**Benefits**:

- 5 Days working.
- Healthy and friendly working environment.
- Attractive incentive plans.
- Good Employee Welfare Culture (Fun Friday Activities)

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Provident Fund

Schedule:

- Monday to Friday

**Experience**:

- Chat support: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Ability to Commute:

- Sahibzada Ajit Singh Nagar, Punjab (required)

Work Location: In person

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