Jr Associate

2 days ago

Delhi, India TopGear Consultants Full time

**Roles and Responsibilities**
- Ensures adherence to Quality Management System and support for continual improvement
- Addressing all types of customer complaints and grievances and resolve within TAT
- Follow up with various departments required to ensure appropriate action has been taken on each and every request
- Good interpersonal, analysing and problem solving skills by means of effective & efficient communications
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment
- Respond to all queries from the external and internal customers with accuracy following communication procedures & policies
- Well versed with banking practices

**Work Experience
Minimum 2-4 Years of experience in the same (Lending) industry

**Primary Skill**

Effective communication & inter-personal skills

Product knowledge of Loan Against Property, Bill Discounting, Unsecured loans, Machinery loans

Solution Oriented Approach

**Technical Skills**

Proficiency in Ms-Excel, Ms-Word, Power Point, Finnone & CRM System
- Role:
Customer Onboarding - Non Voice
- Salary:
Not Disclosed by Recruiter
- Industry:
FinTech / Payments
- Functional Area
Customer Success, Service & Operations
- Role Category
Non Voice
- Employment Type:
Full Time, Permanent
- Key Skills

Finnone

Backend

unsecured loans

customer complaints

system support

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate
- PG:
Any Postgraduate

Company Profile
- TopGear Consultants Pvt Ltd.
- One of the leading NBFC.

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