Customer Care Executive

1 day ago

Egmore Chennai Tamil Nadu, India Epione pain Management center Full time

**We are Hiring **

**Role**: Customer support

**Language**: Tamil/ Telugu

**Qualification**: Graduate

**Experience**: Both Fresher/ Experienced
**Location**: Egmore, Chennai

**Job description**:

- Provide accurate information about services, benefits, policies, and procedures in a professional and empathetic manner.
- Assist patients with scheduling and confirming appointments, refilling prescriptions, and navigating healthcare portals.
- Document all customer interactions in internal systems accurately and timely.
- Collaborate with internal departments such as clinical staff, billing, and insurance teams to resolve issues efficiently.
- Escalate complex issues to the appropriate teams or supervisors when necessary.
- Maintain up-to-date knowledge of healthcare services, privacy regulations (e.g., HIPAA), and company policies.
- Ensure a high level of customer satisfaction through quality service and problem-solving.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Telugu (required)

Work Location: In person

**Speak with the employer**
+91 9962652111

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