Phone Banking Officer

1 day ago

Kasarvadavali Thane Maharashtra, India Orange Hr Full time

job location [Thane] Banking ON payroll Only male hiring Job Role: VRM Officer - To exclusively handle Wealth/Privy Outbound calls - schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets. - This skill will also do sales with assigned customer based mapped to them. - Measure of outcomes - NPS, Service Level, Service Quality and Sales. - Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. - Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. - Complete the logs specified by the process (End-of-day target). - Adherence to Information Security norms & quality process norms. - To be aware of and comply with any updates about the process. - Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements: - Should be a least graduate. - Should not have employment gap for more than a month. - Should have at least completed a year in current org. - Better soft skills - conversational skills and English versant scores 7+. - Flexible to work on rotational week offs. - Need at least 1 to 2 years of BPO sales experience. - Shift Timings : * - Rotational* Males - 24*7 **Salary**: Up to 5LPA - Age - Up to 29 years - Transportation boundaries: Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods. Element,Wagle estate Thane Sam 9 00 49 8 4 2 05 Pay: ₹25,716.40 - ₹38,945.09 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift Supplemental Pay: - Performance bonus **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) Work Location: In person

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