Phone Banking Officer

8 hours ago

Kasarvadavali Thane Maharashtra, India Orange Hr Full time

job location [Thane]

Banking ON payroll

Only male hiring

Job Role: VRM Officer
- To exclusively handle Wealth/Privy Outbound calls
- schedule equivalent experience profiles from

other competitors.

Differentiated training to make them universal phone banking officers - cross training in cards,

liabilities, assets.
- This skill will also do sales with assigned customer based mapped to them.
- Measure of outcomes - NPS, Service Level, Service Quality and Sales.
- Responsible for quality communication and customer servicing within laid down productivity and

service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of

customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to

the team as guidelines for improving performance.

Job Requirements:

- Should be a least graduate.
- Should not have employment gap for more than a month.
- Should have at least completed a year in current org.
- Better soft skills - conversational skills and English versant scores 7+.
- Flexible to work on rotational week offs.
- Need at least 1 to 2 years of BPO sales experience.
- Shift Timings : *
- Rotational* Males - 24*7

**Salary**: Up to 5LPA
- Age - Up to 29 years
- Transportation boundaries: Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods.

Element,Wagle estate Thane

Sam 9 00 49 8 4 2 05

Pay: ₹25,716.40 - ₹38,945.09 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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