Phone Banking Officer

7 days ago

Mumbai, India TechoMinds Pvt Ltd Full time

**Corporate Banking**

**Location: Mumbai (IND)**

**Phone Banking Associate Job Description (BPO)**

We are looking for an upbeat Phone Banking Associate to be responsible for contacting potential customers telephonically and informing them of our products and services. The Phone Banking Associate will use a directory of contact numbers to phone individuals and read a scripted sales pitch to them.

To be successful as a Phone Banking Associate you should have a positive attitude and excellent telephone etiquette. The ideal Phone Banking Associate will remain calm and professional under pressure and always treat clients with respect.

**Phone Banking Associate Responsibilities**:

- Contact potential clients telephonically.
- Read the prepared script when pitching the company's products and services.
- Provide any information that the client requests.
- Redirect calls to the relevant department if necessary.
- Interacting with Customers on calls, in a professional and friendly manner.
- Performing customer service activities and initiatives across product segments. (Training will be provided)
- Resolving customer service issues and inquiries and later transitioning to pitching products and services basis customer profile and need analysis.
- Should carry IDFC FIRST Bank values and display “Always You First” attitude in every interaction.

**Phone Banking Associate Requirements**:

- Fresher with any Graduation stream is eligible.
- Excellent verbal communication skills.
- Professional tone.
- Ability to remain calm under pressure.
- English and Hindi languages are Mandatory.
- **Role: Phone Banking Associate Industry Type Centre Department **Customer **Support**
- **Employment Type Full Time, Permanent**
- **Role Category Voice**
- **Call us at 9390892796/ 8919031829**

**Salary**: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

Work Location: One location
- Health insurance

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