Middleware Support

**Job Description - APAC**

About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function:
Job Title:
Production Support Engineer

Date:
Department:
IT

**Location**:
Chennai

Business Line / Function:
Wealth Management

Reports to:
(Direct)

Grade:
(if applicable)

(Functional)

Number of Direct Reports:
Directorship / Registration:
**Position Purpose**:
Part of BNPP Wealth Management in Chennai, this position is created to support production activities for Applications hosted in Singapore and Europe.

The position will be part of our **24/7 production support shift**

**Responsibilities**

Part of our Production Support team, you will:

- Monitor closely issues raised by monitoring systems or users
- Implement action plan documented in support guides
- Analyze logs when unknown errors happen & enrich the support knowledge articles.
- Contribute to the continuous improvement of the service quality and system availability.
- Ensure strict compliance with bank processes and escalation procedures
- **Work in 24/7 production support (i.e Shifts/Weekend/Public holiday)
***Technical & Behavioral Competencies**:
**Qualification & Experience**:

- 3+ years relevant experience in Linux, Windows, Middleware [WAS/Tomcat], Server Administration, Production Support.

**Mandatory**:

- Critical thinker with problem solving approach.
- Good written and oral communication skills
- Hands on experience in Linux 8 & Windows 2019
- Unix shell scripting / Powershell
- Hands on experience on Middleware technologies (MQ, Kafka, Kubernetes, Tomcat)
- Autosys or equivalent
- Good understanding of ITIL practices.
- Strong knowledge in batch processing
- SQL

**Good to have**:

- Python
- Basic understanding of networking and Storage.
- Knowledge in Oracle, MS SQL database
- SFTP, AXWAY CFT, Ansible, Docker ,Jenkins, Bitbucket, ELK
- Knowledge on Cloud.

**Specific Qualifications (if required)**:
**Skills Referential**

Behavioural Skills: (Please select up to 4 skills)

Critical thinking

Communication skills - oral & written

Ability to share / pass on knowledge

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Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

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Education Level:
Bachelor Degree or equivalent

Experience Level

At least 5 years

**Other/Specific Qualifications **(if required)

NA