IT Technology Services Expert

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you’ll do**:

- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Cloud Connector, Convergent Charging, Convergent Mediation, OpenText etc.
- Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management
- Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.
- Experience in automation of monitoring or operational workflows
- Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting.
- Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.
- Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products.
- Collaborate with Product Development and support for roadmap, feature, and bug fixes.

**What you’ll bring**
- Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration
- Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment
- Incident Management skills, In Depth troubleshooting skills is mandatory
- Analytical, detail-oriented personality and a technology enthusiast
- Ability to troubleshoot complex issues and work on time critical assignments.
- Positive, proactive, and customer-focused attitude
- Exceptional communication and collaboration skills
- Minimum 14-15 years of experience

**Meet your team.**
- With both NetWeaver and Non-NetWeaver Application experts, this team provides a wide range of opportunities to upskill, work with various internal teams resolve critical issues also drive important initiatives within the Organisation.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 412862 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.