Call Center Executive

21 hours ago

Andheri East Mumbai Maharashtra, India MindMauji pvt ltd Full time

Ø Handle incoming calls in a prompt and professional manner, addressing customer inquiries, resolving issues, and providing appropriate solutions

Ø Make outbound calls to follow up with customers, gather information, and conduct surveys or market research as and when required

Ø Maintain a thorough understanding of product knowledge and stay updated with any changes or updates

Ø Identify and escalate complex issues or complaints to the appropriate department or supervisor for resolution

Ø Document all customer interactions, including details of inquiries, complaints, or comments, accurately and comprehensively in the CRM system

Ø Meet or exceed individual and team targets, such as call handling time, customer satisfaction scores etc

Ø Collaborate with team members and supervisors to continuously improve processes and enhance the overall customer experience

Ø Adhere to company policies, procedures, and quality standards to ensure consistency and efficiency in service delivery

Pay: Up to ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Call center: 2 years (preferred)
- total work: 2 years (required)

**Language**:

- English (preferred)

**Location**:

- Andheri East, Mumbai, Maharashtra (required)

Work Location: In person

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