Customer Service Executive

3 days ago

Ahmedabad Gujarat, India Mukta A2 Cinemas Full time

To log on by time & individual code in the respective counter
- To check the ticket rolls & printers for functionality
- To enter the ticket roll number in the register
- To check the log book for previous entries, comments, instructions & notes written by other associates or B.O. supervisor
- To take printouts of internet bookings & printing the tickets for the same as per supervisors instructions
- To issue tickets against the net booking printout
- To check for any block booking from the Marketing Department & accounting for the same
- To offer seat selection to the patrons as the case may be
- To issue tickets, collect cash and entering in the computer (number of tickets, price, stall/upper stall)
- To account for tele-bookings. The tickets are to be collected 45 minutes before the show
- To account for complementary tickets and offer charges
- To redeem Home Delivery voucher at the counter
- To refund money with prior permission from the manager in case of cancellation of any show
- To make entries if any in the log book at the end of the shift/while shifting the counter
- To submit day’s collection to Accounts Dept. along with denomination of notes
- To maintain cleanliness & hygiene In the serving area & shelves
- To greet the customers well & offer them friendly & satisfying services
- To guide the customers & provide them with the needed information
- To check the log book for any comments, instructions & notes mentioned in the previous day/shift
- To check the freshness of food
- To replace the food if customer is not satisfied
- To enter customer complaints & other details in the log book & bring them to supervisor’s notice
- To display & arrange snacks as per FIFO (First in First Out) method
- To maintain the GRN (Goods Receipt Note)
- To take physical count of food (sandwiches & samosas) when the goods come in, and also at the time of opening & closing the counter
- To record shortages if any & getting them settled from the vendors
- To get the spoilt/ left over food (sandwiches & samosas) replaced from the vendors in the morning
- To place an order with the vendors as per requirements
- To get approvals from the supervisors for every requisition
- To maintain staff sale & complimentary sale register
- To maintain sales sheet recording the details of every sale like number of items sold, amount collected, opening & closing balances etc.
- To maintain the café inventory register
- To take float money in the morning & returning in the evening to accounts department2
- To tally cash balance at the end of the day/shift
- Any other activities that the Management may decide from time to time.

Pay: ₹13,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Gujarati (required)
- Hindi (required)

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