Customer Service Administrator

1 day ago

Noida Uttar Pradesh, India Pearson Full time

**REQUIRED KNOWLEDGE AND EXPERIENCE** (Knowledge and experience necessary to do job)
- Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.)

High School diploma, or equivalent

18 mos. to 3 years of customer service experience
Experience with a call center management phone system

**Skills/knowledge/abilities** - (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.)

Knowledge of organization’s products, services, and business operations

Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation

Demonstrate excellent time management, organizational, and problem-solving skills

Excellent oral and written communication skills. Spanish language skills are a plus but not required.

Strong attention to detail and good listening skills

Experience with LiveChat a plus

**PRIMARY RESPONSIBILITIES**

Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels.

Identify customer needs and expectations

Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites)

Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department.

Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

Maintain quality service by following established policies and procedures

Ensure proper security procedures are followed on all customer interactions

Other duties as assigned

1166544
**Job**: Customer Success

**Job Family**: GO\_TO\_MARKET

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 20323

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