Customer Service Representative

1 day ago

Noida Uttar Pradesh, India Country Holidays Travel Full time

Responsible for completion of administrative tasks Assigned daily through EMS including but not limited to Member Tasks, Web Requests and General inquiries.
- Instill protocol for matching vacation requests to member requests through Match Process in EMS
- Respond to inbound customer inquiries with confidence and enthusiasm leading to a positive resolution.
- Follow Call Handling guidelines and expectations pertaining to Handling time, Answering time and schedule adherence.
- Conduct assigned outgoing calls from various scripts including but not limited to Welcome Calls, Credits to Expire, Gold Advantage Renewals, Ownership and inactivity, Deposit Promos and actively manage a member’s account accurately and effectively.
- Maximize conversion of incoming calls into confirmed bookings by pro-actively offering the most appropriate vacation solution.
- Sell/promote additional 7Across travel-related products/services (e.g. current promotions and renewals) to generate corporate revenue.
- Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem solving for members when required.
- Educate members on the value of their membership and the most effective use of the exchange process.
- Process member account transactions by entering accurate data into the exchange system to record current member contacts and accounts activity.
- Provide professional and compliant advice to customer inquiries.
- Work both individually and as part of the Member Services team towards achieving weekly and /or monthly targets.
- Maintain the appropriate administration relating to accommodation inquiries.
- Assist affiliated resorts with arrival information and facilitating guest inquiries.
- Take responsibility for the accuracy of members’ reservations activity and responsibility for the collection of monies due and refunds.
- Respond to all forms of written member correspondence in a prompt and professional manner.

**Alternatively, you can also call at 9355155481 for any query or to know more about the role and responsibilities.**

Pay: ₹18,000.00 - ₹24,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: On the road

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