Associate - Learning Delivery

**Group Company**: TVS Motors

**Designation**: Associate - Learning Delivery

**Department**: HRD - IQL

**Section / Unit**: Academy for Functional & Professional Excellence

**About TVS / Who are we?**

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Sustainable Mobility with four state-of-the-art manufacturing facilities in Hosur, Mysuru, Nalagarh (India), and Karawang (Indonesia). Rooted in a 100-year legacy of Trust, Value, and Passion for Customers and Exactness, TVS produces internationally aspirational products of the highest quality through innovative and sustainable processes. Notably, TVS is the only two-wheeler company to have received the prestigious Deming Prize. The company’s products lead their categories in J.D. Power IQS and APEAL surveys and have been ranked No. 1 in the J.D. Power Customer Service Satisfaction Survey for four consecutive years. TVS’s subsidiaries include Norton Motorcycles (UK), Swiss E-Mobility Group (SEMG), and EGO Movement, leading in the e-bike market in Switzerland. TVS operates in 80 countries, delivering superior customer experiences.

**Job Title / Role**: Associate - Learning Delivery

**Department**: HRD - IQL

**Section / Unit**: Academy for Functional & Professional Excellence

**Purpose of the Role**:
Achieve the intended value of learning programs as per program design through structured program delivery, assessment, evaluation, and certification.

**Role Description**:
1. Establish annual & quarterly plan for learning needs using appropriate algorithms/study and ensuring optimal use of resources.

2. Implement effective Daily Work Management (DWM) to organize program, action learning & assessment as per the program schedule.

3. Ensure the certified facilitators are oriented to the desired methodology and assessment framework.

4. Leverage digital technologies for effective learning delivery and effectiveness - self-learning, assessments, action learning, etc.

5. Conduct formative and summative assessment for the learning outcomes and analyze.

6. Support in establishing systems and processes to enhance the learning ecosystem and implement.

7. Analyze data on learning engagement & effectiveness and initiate corrective and preventive actions (PDCA).

8. Conduct training evaluation from L1 to L4 level using Kirkpatrick's evaluation model and measure ROI.

**Managing Points (Key KPI/KRA’s)**:
1. No of people / roles qualified - No of people / % of people - Monthly

2. Adherence to calendar - P Vs A - Monthly

3. Engagement & Effectiveness Score - P Vs A - Monthly

**Education Qualification & Required Experience**:
1. PGDM / MBA or BE/B. Tech from a reputed institute.

2. 2- 5 years of relevant working experience in learning delivery or program management.

3. Understanding of learning processes - Learning needs assessment, learning design & development (ADDIE model), Learning operations, learning facilitation, learning assessment, Training evaluation using Kirkpatrick's model, etc.

4. Familiarity with the usage of learning technologies/tools such as LMS, learning engagement, MS Office, and data analytics.

5. Engagement in continuous learning towards professional development.

**Specialized Skills or Training Needed to Perform the Job**:
1. Strive for excellence.

2. Curiosity to learn and research.

3. Rigor in execution.

4. Excellent communication, interpersonal, and collaboration skills.

5. Engage with learners and facilitators and communicate with them towards realizing the outcomes.

6. Assess the learning infrastructure for providing a conducive ambience.

**Functional competency**:
1. Learning Needs Analysis

2. Learning Design

3. Learning Development

4. Learning Assessment

5. Learning Facilitation

6. Learning Operations Management

7. Digital Learning

8. Data Analytics

9. Project Management

**Behavioral competency**:
1. Communication skills

2. Interpersonal relationship

3. Personal Leadership

4. Rigor in Execution

5. People Leadership

6. Emotional Intelligence

7. Customer Centricity

8. Business Acumen

9. Managing and leading change

10. Long term perspective