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International Voice Process Executive

2 weeks ago

Byculla Mumbai Maharashtra, India Accusolution Full time

Key Responsibilities:

- Handle inbound and outbound calls with clients/customers from the U.S./U.K.
- Resolve customer queries with efficiency and professionalism.
- Maintain a friendly and positive tone while ensuring clarity and accuracy in communication.
- Adhere to process guidelines, quality parameters, and timelines.
- Document customer interactions and maintain detailed records in CRM tools.

**Requirements**:

- Accent: Native-like fluency in American or British English (mandatory).
- Experience: Prior experience in an international voice process preferred.
- Skills:

- Excellent verbal communication and interpersonal skills.
- Ability to handle complex customer issues with patience and empathy.
- Basic computer knowledge and familiarity with CRM tools.

IF INTERESTED PLEASE SEND YOUR CV ON 8655624313

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have American/British accent?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8655624313