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International Voice Process

4 weeks ago

Mumbai Maharashtra, India Tech Mahindra Full time

Tech Mahindra Business Process Support is currently hiring for International Voice Process

We are looking for a customer-oriented service representative.

**Responsibilities**:

- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.

**Work Experience & Educational Qualifications**:

- Minimum 6- months of International Voice experience.
- HSC/Graduate in any field.
- SSC with 1 year International process experience.

**Benefits**:

- Commuter assistance
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to Relocate:

- Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location: In person