Business Process Expert

3 days ago

Mohali Punjab, India Lakhera Global Services Pvt Ltd. Full time

**Job Title: Business Process Expert**

**Job Title**: Business Process Designer**Location**: Mohali, Punjab**Experience Required**: 6-8 Years**Education**: Graduate Degree (mandatory)

**Job Summary**:
You will work closely with cross-functional teams and stakeholders to map current processes, identify areas for improvement, and implement effective process changes that deliver measurable business value.

**Key Responsibilities**:

- Act as a **Subject Matter Expert (SME)** with deep domain knowledge in BPO operations and training & audit.
- Lead **end-to-end process mapping**, gap analysis, and redesign initiatives.
- Drive **process improvement projects** using **Continuous Improvement (CIP)** tools and technology solutions.
- Create and maintain **process documentation** (SOPs, workflows, business requirement documents).
- Provide consultative input to stakeholders and influence process-related decisions.
- Collaborate with internal teams and external partners to translate business needs into optimized workflows.
- Align process designs with **compliance and audit standards**.
- Ensure cross-functional process integration and consistency.
- Support and **mentor junior team members** in best practices and methodologies.
- Track **industry trends** to incorporate innovative practices into process management.

**Professional & Technical Skills**:
**Must-Have Skills**:

- Strong expertise in **Training and Audit** within a BPO environment.
- In-depth knowledge of **business process design** and **workflow optimization**.
- Proficiency in using **BPM tools** and process mapping softwares).
- Excellent communication, problem-solving, and analytical skills.

**Good-to-Have Skills**:

- Hands-on experience with **process automation** tools
- Knowledge of **Lean Six Sigma**, or other industry-standard improvement techniques.
- Experience in working with compliance teams and handling process audits.

Thanks & Regards
Siya Thakur

**Job Types**: Full-time, Permanent

Pay: ₹80,000.00 - ₹90,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Morning shift

Work Location: In person

**Speak with the employer**
+91 9888255570

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