Front Office Associate

23 hours ago

Bengaluru Karnataka, India The Golden Palms - Urban Resort | Banquets | Spa Full time

We are seeking a friendly, well-spoken, and customer-focused Front Office GSA to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience.

**Key Responsibilities**:

- Greet guests warmly and assist with check-in/check-out procedures
- Handle reservations, room assignments, and front desk operations efficiently
- Respond to guest queries and resolve complaints in a timely and professional manner
- Maintain accurate guest records and follow standard operating procedures
- Provide information about local attractions, dining, and transportation when requested
- Ensure the lobby area is clean, presentable, and welcoming at all times

**Requirements**:

- Minimum 12th pass or diploma/degree in Hotel Management preferred
- Previous experience in front office or customer service is an advantage
- Good communication skills in English and Hindi (additional languages are a plus)
- Proficiency in using MS Office and hotel management software (e.g., IDS, Opera, etc.)

**Benefits**:

- Staff meals and uniforms provided
- Accommodation
- On-the-job training and career advancement opportunities
- Employee recognition and supportive work environment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 15/05/2025

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