Ping Federate

**Job title**:Ping Directory

**Experience Range**: 3 to 7 years (Relevant Years)

**Location: Locations**: WFH/Hyderabad/Bangalore/Pune/Gurgaon/Chennai/Kolkata/Mumbai

**Timing**: 2pm to 11pm

**Communication is Must.**

**Job Responsibility**:
The key responsibilities:

- Subject matter expert on Ping Directory and **other Directory **technologies with focus on problem solving
- Support multi-domain environment which may include hybrid setups like Active Directory and Azure AD.
- Troubleshoot technical issues and support incident management as per applicable SLA, provide root cause analysis and support problem management.
- Lead major incident troubleshooting session through effectively coordination with other teams and restore service operations at the earliest.
- Solve technically complex, strategic cases by appropriately engaging other business teams as needed.
- Serve as a technical lead and assist team members as needed
- Proactively monitor critical patch releases as published by vendors and plan, install and test at earliest
- Plan major and minor version upgrades considering the effectiveness and risks in the to-be version.
- Monitor existing alerts and perform routine health check of services. Strengthen monitoring proactively as and when gaps are identified.
- Lead Change management through documentation, planning, deploying and support post-change validations.
- Identify improvement opportunities and lead them through architecture, build, deployment and bring in operating efficiency.
- Ability to make SOX/audit-related assessments, document changes, deploy feasible changes.
- Monitor service mailbox and support end user queries
- Support IT Risk or audit teams with reports, evidence, and process walkthroughs
- Document and update Standard Operating Procedures (SOP) and operational runbooks
- LDAP Directory services
- User provisioning
- Privilege Identity Management
- Access certification
- Access management and federation
- Entitlements management
- Role management
- Strategy and road map for Identity & Access Management
- Strong authentication

**Qualifications and experience**

**Required**:

- **6+ years of experience in managing any one or more from Ping Directory, Unbound ID, Oracle Unified Directory (OUD) or any other enterprise directory product.**:

- Good understanding of configurations and hands on experience in troubleshooting, patch deployment, configuring replication, schema management, ACI management, password policy management, encryption etc. of Directory server solution.
- Experience in change and release management using ticketing tools such as ServiceNow, BMC Remedy, etc.
- Experience on performance/tuning recommendations for Directory products and ability to document procedures for other engineers to follow.
- Good analytical & problem-solving skills, proficient communication and leadership skills to drive client conversation.
- Must have experience with Unix, Linux & Windows Server 2008/2012/2016.
- Experience with scripting in PowerShell/PERL/Shell.
- Willing to work in 24x7 rotational shifts and provide weekend on-call support.

**Preferred**:

- Having experience on other IAM tools like CyberArk, Sailpoint, Okta, Quest, Azure AD will be a plus
- Good knowledge & experience in Active Directory user administration, certificate management, group management.
- IAM technology certifications
- Exposure to other security domains other than Identity & Access Management

**Salary**: ₹1,000,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)