Customer Relationship Executive

4 days ago

Pune, India Tribe Student Hostel Full time

**Work Location : Pune**

**Minimum Experience : 3 years (Hospitality)**

**Qualification : Hotel Management/Diploma /Degree/Hospitality Experience**

**Age bar : 26-35 Years**

**Salary : 25k - 35k per month**

**Joining : Immediate**

Description:

- Act as an overall site shift in charge charge/Monitoring & managing entire site operations during the shift.
- Maintain an aggressive hospitality outlook by anticipating student’s or resident’s needs.
- Actively and energetically seek opportunities to resolve any and all students or residents’ concerns in poised and confident manner.
- Cooperate, Coordinate and Communicate with other departments and vendors as required.
- Welcome & greet all visitors, Show around the property in case of any new inquiries, Support Sales team for tele calling.
- Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance.
- Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner
- Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD
- Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints
are resolved by giving follow up calls to students or residents
- Supporting Sales Team for calls and in Showarounds on property.
- Vendor's attendance check/approval/bill check /bill process/payment follow up.
- Petty Cash Management as per laid down SOP.
- Manage ERP of respective area/building

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