Payment Operations

**JOB DESCRIPTION**
As an Operations Analyst, you'll manage the operations of several functions of the Fraud Prevention Operations within Payment Operations

**Responsibilities**:

- Ensure that all work items are completed as per the agreed timeline
- Requires call back to be made to the end clients of the bank globally for validation
- Monitor the exceptions and ensure that they're resolved in a timely manner
- Identify opportunities for improving the efficiency of the process
- Identify the training requirements of the team members
- Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
- Prepare the weekly / monthly reports
- Track the changes to the procedures and ensure that the team is fully aware of the changes

**Required qualification, skills and capabilities**:

- Experience with and a working knowledge of various aspects of International Payment Processing Operations
- Working Knowledge of SWIFTS and international payment conventions and practices is a must
- Prior experience in client and third party bank investigations for Multicurrency payments is an added advantage
- Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
- Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
- Ability to escalate issues as appropriate
- Bachelor’s degree
- Strong PC skills, including knowledge of Microsoft Office Suite

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.