Customer Care Executive

2 weeks ago

Chandigarh Chandigarh, India eClerx Full time

**Job Description: Inbound Voice - Analyst**

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

**Requirements**:

- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.

**Education**:

- Bachelor's degree in any field is preferred.

**Job Types**: Full-time, Fresher

Pay: ₹20,100.00 - ₹23,100.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you a resident of tricity?
- Have you completed any diploma of 3 years?
- Do you have any experience from the tricity, if yes then from where?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 8427744410

  • Customer Care Executive

    2 weeks ago

    Chandigarh, Chandigarh, India CPS Full time

    Customer care Executive - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - They are responsible for taking or cancelling orders, and obtaining details of customer complaints - Keep records of interactions and transactions of customer; keeping record of details of customer...

  • Customer Care Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Sogrow Full time

    We are looking for a dynamic, customer-oriented individual to join our team as a Customer Care executive. You will be responsible for providing excellent customer support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Office Location is **Industrial Area Phase 2, Chandigarh. **You can share your CV at...

  • Customer Care Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Silky innovative solution Full time

    Customer Care Executive - Analyzing and reporting customer data to devise new strategies or update the existing ones - Handling incoming calls and give a satisfied revert to customers. - Make appointments that fit into the schedule of the client and the customer. - Ensuring the customer has a positive experience with the company. - Fostering a healthy...

  • Customer Care Executive

    1 week ago

    Chandigarh, Chandigarh, India GNR Global Services Full time

    **Hiring Customer Care Executive** **Location - **Chandigarh/Mohali **Salary - 21000 to 23000** **Qualification**: - Graduation Good English skills **5 Days working** Comfortable to work in night shifts **Cab facility available** **Interested can call for Interview** Pay: ₹21,000.00 - ₹28,040.30 per month Schedule: - Rotational...

  • Customer Care Executive(Chandigarh)

    6 days ago

    Chandigarh, Chandigarh, India Precision Merge Full time

    **Customer Care Executives** Customer Care Executives in Chandigarh for International Process. **Roll & Responsibilities** 1. Resolve customer queries and complaints 2. Troubleshooting of technical issues related to customer services 3. Assist the customers with queries regarding their Products and Services via CHAT or voice 4. Conduct quality...

  • Customer Care Executive

    12 hours ago

    Chandigarh, Chandigarh, India The Formal Club Full time

    **Job Title**: Customer Care Executive **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Resolve product or service issues by identifying the problem, determining the cause, and providing a suitable solution. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate with other departments to...

  • Customer Care Executive

    1 week ago

    Chandigarh, Chandigarh, India 10x Growth Accelerator Full time

    **Job description** **Job Title: Customer Care Executive** **Shift: Rotational (including evenings, weekends, and holidays)** **Weekly Offs: 2 per week** **Monthly Salary: ₹20,100 + Night Shift Allowance (Up to ₹3,000)** **Total Monthly Pay (Before Deductions): ₹23,100** Job Summary: We’re hiring customer care executives for our US inbound...

  • Customer Care Executive

    2 weeks ago

    Chandigarh, Chandigarh, India The Formal Club Full time

    **Job Title**: Customer Care Executive **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Resolve product or service issues by identifying the problem, determining the cause, and providing a suitable solution. - Maintain detailed and accurate records of customer interactions and transactions. - Collaborate with other departments to...

  • Customer Care Executive

    2 weeks ago

    Chandigarh, Chandigarh, India Millions Kart Private Limited Full time

    **Job Profile**: Customer Care Executive| Day Shift/ Outbound Process 1. Make calls to customers to confirm orders/answer queries as required 3. Identifying and assessing customers’ needs to achieve complete customer satisfaction 4. Diligently answering queries posted by customers on social media 5. Interact with customers through crisp and clear...

  • Customer Care Executive

    2 hours ago

    Chandigarh, Chandigarh, India b57479ad-99b7-48a5-9fa3-3f28b31c5194 Full time ₹ 2,16,443 - ₹ 3,49,642 per year

    We are looking for dedicated and enthusiastic Customer Care Executives to join our team This position is ideal for both freshers and experienced professionals who are passionate about delivering exceptional customer service. As a Customer Care Executive, you will be the first point of contact for our customers, addressing their queries, resolving issues, and...