Customer Care Executive

3 hours ago

Chandigarh, Chandigarh, India b57479ad-99b7-48a5-9fa3-3f28b31c5194 Full time ₹ 2,16,443 - ₹ 3,49,642 per year

We are looking for dedicated and enthusiastic Customer Care Executives to join our team This position is ideal for both freshers and experienced professionals who are passionate about delivering exceptional customer service. As a Customer Care Executive, you will be the first point of contact for our customers, addressing their queries, resolving issues, and providing top-notch support in a professional and friendly manner.

Key Responsibilities:

  • Handle inbound and outbound customer calls/emails/chat professionally and efficiently.
  • Resolve customer inquiries and complaints with empathy and accuracy.
  • Provide product/service information and troubleshoot issues.
  • Maintain detailed records of customer interactions and transactions.
  • Follow up with customers to ensure issues are resolved satisfactorily.
  • Collaborate with the team to meet service targets and improve customer experience.

Requirements:

  • Good English communication skills (both verbal and written).
  • Basic knowledge of Microsoft Excel (to manage data and reports).
  • Ability to work in a night shift environment.
  • Strong problem-solving skills and a customer-focused attitude.
  • Freshers and experienced candidates are welcome to apply.
  • Ability to work effectively in a fast-paced, team-oriented environment.

Benefits:

  • Competitive salary and performance-based incentives.
  • Work-from-office environment to enhance teamwork and collaboration.
  • Career growth opportunities and skill development.
  • Health and wellness benefits.
  • Flexible shifts and a dynamic work atmosphere.

Job Types: Full-time, Permanent

Pay: ₹18, ₹29,036.37 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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