E Pharmacy Tele Sales Executive

4 days ago

Mukundapur Kolkata West Bengal, India Niramaya soul Full time

**Job Profile: Female Epharmecy - Inside Sales Executive**

**Salary: 8k to 15k**

**( Incentive / PF/ESI)**

Job Role:

- **Call Volume**: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement.
- **Call Duration**: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service goals.
- **Sales Focus**: The role will involve hardcore selling, meaning the call center agents must be assertive and persuasive in promoting the services and products offered.
- **Product Offering**: The primary focus is on selling medicines and related healthcare services via outbound calls, which requires in-depth product knowledge and effective communication skills to drive sales.

To meet these targets, agents will need to be well-trained in both the sales process and the healthcare offerings, ensuring that they can handle a high call volume while also providing valuable information to customers.

**Responsibilities**:

- **Customer Inquiries & Issue Resolution**:

- Address customer inquiries regarding medications, prescriptions, and healthcare products.
- Resolve complaints promptly to ensure customer satisfaction.
- **Prescription Review**:

- Verify the accuracy, authenticity, and compliance of prescriptions with relevant regulations.
- **Collaboration**:

- Work with the dispensing team for the timely and accurate delivery of medications.
- Maintain detailed customer interaction records in the CRM system.
- Use CRM data to identify trends and suggest improvements in customer service.
- **Team Coordination**:

- Work closely with sales, support, and pharmacy teams to ensure smooth service delivery.
- **Training & Knowledge Sharing**:

- Assist in training customer support staff on pharmaceutical knowledge and best practices.

**Preferences & Key Skills**:

- **Healthcare & Pharmaceutical Knowledge**:

- Basic knowledge about medications, supplements, and healthcare products is preferred.
- Familiarity with legal and regulatory guidelines in the healthcare field is necessary.
- **Multitasking & Time Management**:

- Ability to manage multiple tasks efficiently, ensuring prompt responses and prioritizing urgent requests.
- **Sales Skills**:

- Suggest complementary products to customers and provide personalized recommendations to drive sales (upselling).
- **Technology Proficiency**:

- **Handling Difficult Situations**:

- Clear and professional communication is needed, especially when handling difficult customer situations.

Pay: ₹8,086.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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