Servicenow System Administrator

2 weeks ago

Bengaluru, India Finastra USA Corporation Full time

**Responsibilities**:
**What will you contribute?**

**Responsibilities & Deliverables**:
Your deliverables will include, but are not limited to, the following:
Performs routine maintenance to include performance monitoring and error identification/remediation

Manages Update Set creation, migrations and deployments

Leads ServiceNow upgrade planning and execution

Schedules and verifies instance clones and upgrades

Manages instance Security, User/Group Access/Access Control Lists

Monitors and reports on Instance security

Maintains data quality throughout platform (users, assignment groups, etc.)

Monitors ServiceNow support portal for open cases, availability reporting and system notifications

Advises and manages plugins from ServiceNow store

**Required Experience**:

- Excellent written and verbal communication skills.
- Self-motivated and able to work independently and take initiative in identifying and addressing challenges
- Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment
- Knowledge of SLA configuration and remediation
- Experience in creating reports and dashboards
- Ability to execute multiple tasks simultaneously, efficiently and within a pre-determined time frame
- Flexible to work in a constantly changing, high-pressure environment
- Ability to build effective relationships with a range of team members, stakeholders, partners, and business users
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
- Strong knowledge of ITSM tools
- 1-2 years of ServiceNow administrator experience (required)
- ServiceNow System Administrator certification (required)
- Basic knowledge of web services
- Experience creating ServiceNow update sets, promoting and testing through multiple instances into production.
- Applicants should be willing to support global product deployments, working across different time zones.
- Bachelor’s Degree in Computer Science, Information Systems or a related discipline required.

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