Merchant Executive

2 weeks ago

Hyderabad Telangana, India Mosahay Full time

**Job Title**: Merchant Executive
**Location**: Hyderabad

**Salary**: ₹22,000 in-hand per month
**Experience**: Minimum 6 months in the BPO sector

**Job Summary**:
The Merchant Executive will be responsible for managing relationships with merchants, assisting with their onboarding, addressing inquiries, and ensuring smooth operations. This role requires excellent communication skills and a customer-centric approach.

**Key Responsibilities**:

- **Merchant Onboarding & Support**:

- Facilitate the onboarding process for new merchants, ensuring all documentation and setup requirements are met.
- Provide guidance and training to merchants on using company services and platforms.
- **Relationship Management**:

- Build and maintain strong relationships with merchants, understanding their needs and resolving issues promptly.
- Act as the main point of contact for merchant inquiries, addressing their concerns efficiently.
- **Issue Resolution & Coordination**:

- Troubleshoot and resolve any operational issues or discrepancies for merchants in a timely manner.
- Collaborate with internal departments to ensure prompt issue resolution and service delivery.
- **Documentation & Reporting**:

- Maintain accurate records of merchant interactions, issue logs, and service feedback.
- Prepare regular reports on merchant engagement, issues resolved, and customer satisfaction levels.

**Key Requirements**:

- **Experience**: At least 6 months in the BPO sector, preferably in a customer service or client management role.
- **Skills**:

- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Customer-focused approach with attention to detail.
- **Education**: Minimum high school diploma; additional certifications in customer service are a plus.

Pay: Up to ₹22,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- B2B sales: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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