Customer Care Executive

4 days ago

Mohali Punjab, India ByteReboot Private Limited Full time

**Location**: Tecfin Towers, Phase-8B, Mohali, Punjab
**Company**: ByteReboot Private Limited
**Shift**: 8:00 PM - 5:00 AM (Monday to Friday)(alternative saturdays)

**Job Type**: Full-time, Permanent
**Salary**: ₹10,000 - ₹25,000 per month

**About the Role**:
**Key Responsibilities**:

- Attend and resolve inbound customer queries from US/Canada clients regarding computers, printers, and related devices.
- Deliver excellent customer support through calls and remote assistance tools.
- Record, manage, and follow up on customer issues using CRM software.
- Provide basic technical troubleshooting and upsell services or products where applicable.
- Build rapport with customers and ensure high satisfaction levels.
- Participate in team huddles and ongoing training sessions.

**Who Can Apply**:

- **Experience Level**: 0-1 year (Freshers welcome)
- **Education**: Bachelor’s degree preferred but not mandatory
- **Language**: Fluency in English is a must (spoken)

**Requirements**:

- Excellent communication and interpersonal skills
- Basic technical knowledge of computers and peripherals
- Comfortable working fixed night shifts (US/Canada time zones)
- Must be able to work from the office (Mohali location)

**Benefits**:

- Food provided during shift
- Paid time off
- Leave encashment
- Career growth opportunities with performance-based incentives

**Schedule**:

- Fixed Night Shift (9:00 PM - 6:00 AM IST)
- Monday to Friday (alternative saturdays)
- **In-office role only** (Face-to-face interview mandatory)

**Work Location**: Tecfin Towers, Phase-8B, Mohali, Punjab
**APPLY NOW**:
**Join ByteReboot and deliver world-class customer care with a tech edge**

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid time off

Schedule:

- Fixed shift
- Night shift
- US shift

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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