Sales Executive

6 days ago

Dum Dum Kolkata West Bengal, India Blue Lotus Designer Pvt Ltd Full time

**About Us**:Blue Lotus Designer is a distinguished leader in the garment design and manufacturing sector, known for its relentless pursuit of innovation, quality, and sustainability. Located in Cossipore at the core of Kolkata's dynamic têxtile industry, we strive to maintain and extend our market leadership through advanced practices and sustainable business strategies.

**Job Summary**:The Customer Relation Executive will manage and enhance the company's relationships with its clients, ensuring a high level of customer satisfaction. This role demands a proactive individual with excellent communication skills and a strong background in customer service.

**Key Responsibilities**:

- Address customer inquiries and resolve complaints promptly and effectively.
- Maintain and update customer records in the database.
- Coordinate with internal departments to ensure timely delivery and fulfillment of customer orders.
- Follow up with customers to ensure their needs are met and gather feedback for service improvement.
- Assist in the development of customer service policies and procedures.
- Conduct regular check-ins with clients to ensure satisfaction and address any issues.
- Prepare and deliver regular reports on customer feedback and service performance to management.
- Identify and implement strategies to improve customer service quality and efficiency.
- Develop and maintain a comprehensive understanding of the company's products and services to provide accurate information to customers.
- Support marketing initiatives by providing customer insights and feedback.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years' experience in customer service or client relations.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive attitude and a customer-oriented mindset.

**What We Offer**:

- A competitive salary and benefits.
- A dynamic and supportive work environment.
- Opportunities for career advancement and continuous professional development.

Pay: From ₹240,000.00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 1 year (required)
- Lead generation: 1 year (preferred)
- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English, Hindi (required)
- Tamil/Telegu/Kannar (required)

Work Location: In person

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