Voice Process

4 days ago

Madhapur Hyderabad Telangana, India O3Hire Full time

We are seeking a dedicated and customer-focused International Voice Process Associate to join our team. This role involves handling voice-based interactions with clients and customers from around the globe.

**Key Responsibilities**:

- Provide accurate information related to products and services.
- Troubleshoot and resolve customer issues efficiently.
- Maintain a high level of professionalism and courtesy in all interactions.
- Achieve and exceed performance targets.
- Update customer records and maintain detailed documentation.
- Collaborate with team members to improve customer service processes.
- Work in varying shifts, including nights and weekends, to accommodate different time zones.
- Stay updated on product knowledge and industry trends.
- Ensure clear communication with customers who speak different languages.

**Job Types**: Full-time, Permanent

Pay: ₹25,480.30 - ₹37,500.80 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 2 years (required)

Work Location: In person

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