CRM System Administrator

2 days ago

Mumbai, India K24 STAFFING SOLUTIONS Full time

**Duties & Responsibilities**:

- Coordination with Sales Person for their Queries
- Coordination with Management and Internal Team for system related New Requirement / Changes
- Check all integrations working properly eg. Website Forms / Dial Desk / Chat Bot System /

ERP to CRM(Invoices, Products, Customers)
- Coordination with Development team

( New Module Development / Addition and Deletion of Fields / New Integration with any platform

/ Addition and Deletion of Workflows /
- Check data flowing properly from all online sources
- Training of ZOHO CRM and ZOHO Desk to new salesperson
- Create and manage reports on ZOHO CRM and ZOHO Desk
- Share reports with internal team and sales person
- Coordination with new vendors for any kind of integration with Zoho CRM and Zoho Desk

eg. Dovefost / Dial Desk
- Data/Users security review checklist (Check Profile, Data Sharing Setting, User Reporting )
- Review the reporting permission
- Review the Data export/import
- Review all trigger mails and SMS ( Check Workflow)
- Coordination with Zoho Team for New user licenses (Zoho CRM and Zoho Desk)
- Present monthly and weekly reports to management
- Respond within agreed time limits to call-out

Rapidly establish a good working relationship with team and other professionals, such as software developers

Test and evaluate new technology

**Qualifications and Education Requirements**

Should be a Bsc - IT Graduate from a reputed college or University

**Preferred Skills**
- Excellent communication and people skills
- Aptitude in problem-solving
- Desire to work as a team with a results driven approach
- A self-motivated and self
- directed person
- Should be able to multi - task, prioritize and manage time effectively
- Good Communication & Interpersonal Skills
- Extremely well-organised with terrific **time management skills**.
- The ability to **multitask** effectively

**Salary**: Up to ₹360,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience in ZOHO software?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)

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