Customer Service Representative

2 days ago

Ghaziabad Uttar Pradesh, India Skylmind-The Future Is Online Full time

**Job Title**:BPO**

**Job Type**: Full-Time

**Company Overview: Words Lead Private Limited** is a leading company in translation services Industry. We are committed to providing exceptional customer service and support to our clients. We are looking for a dedicated and enthusiastic Call Agent to join our team.

**Responsibilities**:

- Handle inbound and outbound calls in a professional manner.
- Provide accurate information to customers regarding products and services.
- Resolve customer inquiries and complaints efficiently.
- Maintain detailed and accurate records of customer interactions.
- Follow up on customer calls where necessary.
- Meet or exceed performance targets and metrics.
- Collaborate with team members to improve customer service processes.

**Requirements**:

- High school diploma or equivalent; additional qualifications will be a plus.
- Fluent English speaking should be compulsory.
- Proven experience as a call center agent or similar customer service role.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment.

**Benefits**:

- Competitive salary upto 12k
- Opportunities for career advancement.
- Comprehensive training and development programs.
- Friendly and supportive work environment.

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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