Customer Service Exec

10 hours ago


Bengaluru, India Belhem Full time

Customer Service Exec - Inbound Customer Care
FULL TIME | BELHEM INDIA PVT LTD | INDIA

**Job Information**:
Industry

Customer Service

Function

Customer Service Operations

Required Experience

0 to 3 years

Salary (INR)

2.5 to 3.2 LPA

City

Bangalore

State/Province

Karnataka

Zip/Postal Code

560034
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call centre team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures

**Requirements**:

- Excellent Verbal and Written Communication in English & Hindi
- Willing to work in rotational shift and rotational weekly off
- Willing to work 6 days a week

**Benefits**:
Salary & Incentives



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