Csa-uk Voice Process

2 days ago

Satellite Ahmedabad Gujarat, India Unipath solutions LLP Full time

**Job description**

**Position for pure Voice Process & Rotational Shift.**

**Roles & Responsibilities**:

- Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
- Respond to the needs of customers and provide excellent customer service
- Complete call logs and reports handover jobs if needed.
- Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
- Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
- Obtaining authorization as appropriate for works exceeding set guidelines
- Monitoring overdue orders through to completion
- Ensuring set performance targets and KPI’s are met
- Managing and resolve customer complaints
- To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy
- Any other reasonable duties which may be requested

International Inbound & Outbound call experience is must.

**Job Types**: Full-time, Permanent

Pay: ₹360,000.00 - ₹540,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Rotational shift
- UK shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- International voice process: 3 years (required)

**Language**:

- English (required)

**Location**:

- Satellite, Ahmedabad, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 9724160089

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