Market Supply Chain Operations

5 days ago

Bengaluru Karnataka, India Hewlett Packard Full time

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. We are a company full of makers, dreamers, thinkers and inventors. We are passionate about the process as the result because we understand the relationship between exploration and innovation.

Within Market Supply Chain Operations organization, Customer Operations teams are the accountable Supply Chain leaders for the Commercial Organization’s Market MDs and are responsible for two important dimensions:

- Bring our customer and channel partner requirements into Supply Chain Operations ensuring that we develop capabilities that enable support of evolving market needs
- Collaborate end-to-end in Supply Chain and with Sales Operations with constant focus on improving operational execution every day.

Within Customer Operations, the **Global Operations & deal Solutioning** team focus on Global Accounts for all Markets, with the mission to provide a seamless and consistent customer experience with a competitive cost structure, that delivers superior business results.

Within our **Control Tower**, you will be accountable for Global Tier1 accounts performance to ensure successful SLA attainment and fulfillment execution. Working closely with your customer operation peers, you will highlight deviations through proactive reporting and alerts, and work with supply chain fulfillment teams to address critical issues. From this operational experience, you will drive targeted improvements across functions.

**Your responsibilities will include**:

- Closely and proactively monitor pending unclean and blocked orders, work with functions on fast resolution
- Reduce order pending processing, and ensure smooth execution of orders & mínimal escalations despite supply challenges
- Deliver consolidated order status and dashboards
- Participate & lead weekly cross functional call to get insights on operational trends and adjust monitoring focus
- Support monthly performance reporting with consolidated view of root cause analysis and action plan updates
- Identify deviations and structural issues - address top offenders and actively work on structural improvements

**Qualifications**

First level university degree or equivalent experience

Typically 2-4 years of experience in a supply chain or customer service function.

**Knowledge and Skills**
- Good communication skills with ability to convey messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English.
- Developed problem-solving and analytical skills.
- Broad knowledge of the end-to-end process of order management.
- Demonstrated teamwork and collaboration skills.

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