Adv. Ba. I, Infra Run

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day

Job Description

Key Responsibilities / Duties:

- Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes.
- Analyze and document user requirements for enhancements to business processes and reporting. May involve investigation of third party vendors, procedures or systems.
- Produce clear and unambiguous documentation to detailed proposed solutions/recommendations.
- Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals.
- Participate in creating estimates of cost and effort along with implementation plans to enable timely implementation of process or report enhancements.
- Work as part of a project team, reporting progress and escalating issues to management as appropriate.
- Escalate issues in a timely manner as appropriate to ensure successful completion of process and report enhancements.
- Take ownership and responsibility for appropriately sized process improvements and assignments.
- Adhere to standards set by the ISM standard policies, procedures and practices.
- Provides Customer Support (40%)
- Acts as IT single point of contact to engage resources and facilitate new or enhanced service requests.
- Provides input back to the appropriate service owner(s) regarding service improvement and feature requests made by customers.
- Communicates with and assures key stakeholders are informed throughout all service outages that significantly impact business operations.
- Facilitates meetings with ITS resources and customers to collaborate on key business requirements, goals, and objectives.
- Brokers the appropriate resources to participate in common or enterprise-wide initiatives.
- Interacts with customers to solicit and analyze business needs and review project requests.
- Contributes to Process Management and Improvements (30%)
- Supports process owners and managers with process execution, management, and improvements.
- Interacts with incident manager to facilitate resolution of complex, critical, or aged incidents.
- Assists and provides backup to one or more process manager roles.
- Coordinates and supports IT governance process through reporting and participating in committee meetings.
- Supports Technology Key Initiatives (30%)
- Interacts with service owners to establish and launch new services and to expand ITS offerings across the enterprise.
- Facilitates meetings with business units to discuss and evaluate major technology investments and support levels.

Work Experience / Knowledge:

- Minimum of 5 years proven experience developing the skills required for the business analyst role
- This will include carrying out business process reviews and/ or production of business requirements
- Experience with ServiceNow tool.
- Experience creating detailed cost / benefit analysis
- Able to demonstrate knowledge and use of structured business analysis techniques
- Experience analyzing business or technical problems and proposing and implementing solutions
- IT literate with good knowledge of the Microsoft suite of products, including Project and Office
- Knowledge of process documentation and testing tools
- Broad knowledge of systems and business processes in use for the relevant business areas

Skills / Other Personal Attributes Required:

- Excellent verbal and written skills (to include process flowcharting and formal business solutions documents)
- Able to work in a global, multicultural environment
- Able to influence and build relationships at all levels of staff
- Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
- Excellent analytical and problem solving skills
- Ability to manage conflict well
- Structured, disciplined approach to work, with attention to detail
- Good inter-personal skills combined with willingness to listen
- Ability to analyze requirements and problems and to propose innovative but workable solutions
- Disciplined time management skills
- Ability to multi-task and work on more than one initiative at a time
- Flexible - able to meet changing requirements and priorities
- Self motivated. Capable of working with little or no supervision
- Ability to react positively under pressure to meet tight deadlines
- Able to work independently or as a team player
- Maintenance of up-to-date knowledge in the appropriate technology areas
- Enjoy challenging and thought provoking work and have a strong d