Adv. Eng. I, Infra Run

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day

Job Description

Key Responsibilities/Duties:
Perform the following Software Packaging and deployment activities as a part of the BAU:
- Technical Source Review- Review Standard installation document and testing the source on Windows 10/11 VM’s & Servers and Apple MAC devices.

Windows OS:
- Create MSI/MSIX Package using Installshield Adminstudio- Resolve ACE/ICE errors.- Test the packages on the required OS platforms and pass it to QA.- Upload the package to SCCM and moving the package to required Distribution Points.- Enable the production package for 32bit/64bit OS in SCCM 2016/MECM if required.- Deploy Application and Packages using MECM.-
- Share the deployment status report to the clients on demand.- Manage (Create/Modify) Task Sequences for various teams based on the business requirement.- Raise Software Packaging Requests on behalf of clients on-demand.- Software Packages Maintenance - Installation failures troubleshooting in both Windows workstations/Servers and MAC- Manage SCCM Client repairs/TSQ Updates/Software Center.- Create KBs on demand/Document the troubleshooting steps and the resolution mechanism for critical issues.- Good understanding on Application Vulnerability Remediation techniques involving software decommission and upgrades.- Good understanding on ITIL process - Incident, Change and Problem Management- Good understanding on Jira/Kanban best practices and awareness on Scrum methodologies.- Request/Incident Management though ServiceNow.- Customer centric approach while driving the BAU activities.- Automate the redundant/monotonous tasks wherever applicable.

Good to have:
- Good understanding on the ServiceNow ticketing tool.- Knowledge on Winget tool.- Enabling the auto-updates of certain software titles via Winget.

MAC OS:
- Creating packages targeting MAC Laptops.- Scoping the packages to the end user's machines via Jamf.- Configuring packages and policies via Jamf.- Enabling notifications to the apps regarding the updates/upgrades and EOL.- Manage all the software titles through Jamf Self-serve.

Work Experience:
Well versed with Agile methodologies for an effective management of BAU work and track the progress on the initiatives/projects.

Software Repackaging Tools:
Installshield/Adminstudio 2021/2022, Composer for MAC

Knowledge on any other cloud packaging tool is a plus.

Software Deployment Tools:
Distribution using MECM/Intune - Advanced concepts of SCCM (Cloud)

Jamf for MAC

Troubleshooting Tools:
Filemon, Regmon, Picture taker, Orca etc.

Knowledge on XenApp/XenDesktop is an added advantage.

OS Platforms:

- Workstations _: Windows 10 64 bit & Windows 11
- Servers _: Windows 2016 & 2019
- Apple Devices _: MAC OS BigSur/Catalina

Scripting Knowledge:
VB Script, WMI and PowerShell is a MUST

Python is an added advantage.

Required Education and Experience:
Additional Skills:
- Must have the ability to manage projects, establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced and demanding work environment.- Ability to explain complex technical issues in a way that non-technical people may understand.- Able to work in a global, multicultural environment.- Structured, disciplined approach to work, with attention to detail- Self-motivated. Capable of working with little or no supervision.- Ability to react positively under pressure to meet tight deadlines.- Able to work independently or as a team player.- Enjoy challenging and thought-provoking work and have a strong desire to learn.- Competent interpersonal skills: including ability to work productively and professionally with any level of business and technical resources.- Ability to effectively interact and communicate with a variety of individuals at all technical levels is required.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-