Adv. Ba. I, Infra Run

As one of the world s leading asset managers Invesco is dedicated to helping investors worldwide achieve their financial objectives By delivering the combined power of our distinctive investment management capabilities we provide a wide range of investment strategies and vehicles to our clients around the world If you re looking for challenging work smart colleagues and a global employer with a social conscience come explore your potential at Invesco Make a difference every day Key Responsibilities Duties Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes Analyze and document user requirements for enhancements to business processes and reporting May involve investigation of third party vendors procedures or systems Produce clear and unambiguous documentation to detailed proposed solutions recommendations Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals Participate in creating estimates of cost and effort along with implementation plans to enable timely implementation of process or report enhancements Work as part of a project team reporting progress and escalating issues to management as appropriate Escalate issues in a timely manner as appropriate to ensure successful completion of process and report enhancements Take ownership and responsibility for appropriately sized process improvements and assignments Adhere to standards set by the ISM standard policies procedures and practices Serve as a subject matter expert on ISM including but not limited to reporting of metrics processes and general reporting further defined below Provides Customer Support 40 Acts as IT single point of contact to engage resources and facilitate new or enhanced service requests Provides input back to the appropriate service owner s regarding service improvement and feature requests made by customers Communicates with and assures key stakeholders are informed throughout all service outages that significantly impact business operations Facilitates meetings with ITS resources and customers to collaborate on key business requirements goals and objectives Brokers the appropriate resources to participate in common or enterprise-wide initiatives Interacts with customers to solicit and analyze business needs and review project requests Contributes to Process Management and Improvements 30 Supports process owners and managers with process execution management and improvements Interacts with incident manager to facilitate resolution of complex critical or aged incidents Assists and provides backup to one or more process manager roles Coordinates and supports IT governance process through reporting and participating in committee meetings Supports Technology Key Initiatives 30 Interacts with service owners to establish and launch new services and to expand ITS offerings across the enterprise Facilitates meetings with business units to discuss and evaluate major technology investments and support levels Work Experience Knowledge Minimum of 5 years proven experience developing the skills required for the business analyst role This will include carrying out business process reviews and or production of business requirements Experience with ServiceNow tool Experience creating detailed cost benefit analysis Able to demonstrate knowledge and use of structured business analysis techniques Experience analyzing business or technical problems and proposing and implementing solutions IT literate with good knowledge of the Microsoft suite of products including Project and Office Knowledge of process documentation and testing tools Broad knowledge of systems and business processes in use for the relevant business areas Skills Other Personal Attributes Required Excellent verbal and written skills to include process flowcharting and formal business solutions documents Able to work in a global multicultural environment Able to influence and build relationships at all levels of staff Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service Excellent analytical and problem solving skills Ability to manage conflict well Structured disciplined approach to work with attention to detail Good inter-personal skills combined with willingness to listen Ability to analyze requirements and problems and to propose innovative but workable solutions Disciplined time management skills Ability to multi-task and work on more than one initiative at a time Flexible - able to meet changing requirements and priorities Self motivated Capable of working with little or no supervision Ability to react positively under pressure to meet tight deadlines Able to work independently or as a team player Maintenance of up-to-date knowledge in the appropriate technology areas Enjoy challenging and thought provoking work and have a strong desire to learn and progress ITIL process knowledge preferred but not required Formal Education minimum requirement to perform job duties A Bachelor s Degree Graduate or Graduate Caliber or equivalent qualification is preferred License Registration Certification minimum requirement to perform job duties Business analysis training and or certificates i e ITIL Foundations PRINCE II Foundation or Practitioner or ISEB Certificate in Business Analysis are preferred Full Time Part Time Full time Worker Type Employee Job Exempt Yes No Yes Workplace Model At Invesco our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value As a full-time employee compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week with two days working outside an Invesco office Why Invesco In Invesco we act with integrity and do meaningful work to create impact for our stakeholders We believe our culture is stronger when we all feel we belong and we respect each other s identities lives health and well-being We come together to create better solutions for our clients our business and each other by building on different voices and perspectives We nurture and encourage each other to ensure our meaningful growth both personally and professionally We believe in diverse inclusive and supportive workplace where everyone feels equally valued and this starts at the top with our senior leaders having diversity and inclusion goals Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups BRGs What s in it for you As an organization we support personal needs diverse backgrounds and provide internal networks as well as opportunities to get involved in the community and in the world Our benefit policy includes but not limited to Competitive Compensation Flexible Hybrid Work 30 days Annual Leave Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth Our AI enabled learning platform delivers curated content based on your role and interest We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence To know more about us About Invesco About our Culture About our D I policy About our CR program Apply for the role Invesco Careers