Customer Care Executive

Job Title: Customer Care Executive (Voice Process) - Bank

**Overview**: As a Customer Care Executive in the voice process for a bank, you will be the primary point of contact for customers seeking assistance, information, or guidance regarding their banking needs. You will handle inbound and outbound calls, providing exceptional customer service while adhering to the bank's policies and procedures.

**Responsibilities**:

- **Customer Assistance**: Respond promptly and professionally to customer inquiries, complaints, and requests via phone calls. Provide accurate and efficient assistance to resolve customer concerns and ensure customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of the bank's products, services, and policies to effectively address customer inquiries and offer appropriate solutions.
- **Problem Resolution**: Identify and resolve customer issues, complaints, and discrepancies in a timely and efficient manner. Escalate complex issues to the appropriate department for further investigation and resolution.
- **Account Management**: Assist customers with account-related activities such as account inquiries, balance checks, transaction history, account updates, and account closures.
- **Sales Support**: Identify opportunities to cross-sell or upsell bank products and services based on customer needs and preferences. Provide information about additional banking products, promotions, and offers to enhance customer relationships and drive sales.
- **Quality Assurance**: Ensure accuracy and compliance with banking regulations and internal policies in all customer interactions. Maintain confidentiality of customer information and adhere to data protection guidelines.
- **Documentation**: Maintain detailed and accurate records of customer interactions, transactions, and inquiries in the bank's database or CRM system. Generate reports and documentation as required.
- **Communication**: Communicate effectively with customers, colleagues, and other departments within the bank to facilitate seamless operations and ensure customer satisfaction. Demonstrate strong verbal communication skills and active listening abilities.
- **Customer Education**: Educate customers about online banking services, mobile banking apps, self-service options, and other digital channels to promote convenience and accessibility.
- **Continuous Improvement**: Stay updated on industry trends, banking regulations, and best practices in customer service. Participate in training sessions and workshops to enhance skills and knowledge.

Qualifications:
12th Pass Mandatory / diploma or equivalent; bachelor's degree preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and customer-centric approach.
- Ability to multitask, prioritize tasks, and work under pressure.
- Proficiency in computer
- Attention to detail and problem-solving abilities.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

Language: English / Kanada / Tamil / Malayalam

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development.
- Positive work environment and supportive team culture.

Freshers only to apply

Age : 18 - 29

Male / Female applicable

Shift: 10am - 7pm

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)
- English (required)
- Kanada/Tamil/ Malayalam (required)

Work Location: In person

**Speak with the employer**
+91 7843092317