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Front Desk Representative

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Bhubaneshwar, India The Orchid Full time

**Job Overview**:
We are looking for a skilled and pleasant Front Office Associate for our hotel. As a Front Office Associate, you will be managing our front office entirely. Your role is to welcome our guest with a friendly gesture, respond to their queries and represent our hotel.

You will be responsible to note down the guest complaints and answering the calls. You will be also undertaking check in and check out formalities. In addition to this, you will have to attend guest queries and keep a log of the messages received for the higher management in their absence. A pleasant personality and customer-oriented approach are the key requirements for this role.

**Responsibilities**:

- Organize the things and keep the front desk clean and tidy.
- Ensure all the necessary stationery and the necessary forms are available.
- Note guest complaints and answer their queries.
- Welcome the guest in a friendly manner.
- Explain the company’s policies and procedures to the guest.
- Attend calls and messages and redirect them to the respective departments when needed. In the case, if higher management is not able to receive their calls, keep a record of the messages received.
- Receive and forward mails and official documents to the concerned officials. Ensure that you keep a record of the documents sent and received.
- Maintain the log book.
- Keep the record of the inventory and other files updated.
- Monitor the daily inventory cost and note it down on designated ledgers.
- Manage extra work such as bookings, reservations, etc.

**Requirements**:

- Diploma in hotel management or any other equivalent qualification.
- Experience in working as a Front Office Associate, Receptionist or relevant position.
- Proficient in IDS software.
- Excellent interpersonal skills.
- Exceptional verbal as well as written communication skills.
- Outstanding guest service skills with a customer-oriented approach and pleasant personality.
- Knowledge of computers is mandatory.
- Excellent bookkeeping ability.
- Ability to multitask and work under pressure.