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Bpo / Kpo : Females

3 weeks ago

Nashik, India Paradigm Consultancies Full time

WE ARE HIRING

Designation:

- BPO / KPO : Females

Location:

- Nashik Maharashtra

Salary:

- 18,000 To 20,000 Per Month

Education:

- Diploma / Any Graduate

Experience:

- Total Experience : 1 - 2 In related field
- Minimum Experience : 6 Months in BPO / KPO / Telecaller

**Key Responsibilities**:

- **Product/Service Knowledge**: Develop a deep understanding of our clients' products or services to effectively address customer inquiries.
- **Issue Resolution**: Investigate and resolve customer issues, complaints, and concerns in a professional and empathetic manner.
- **Data Entry**: Accurately document customer interactions and maintain detailed records of conversations and transactions.
- **Compliance**: Ensure adherence to client-specific processes, policies, and regulatory requirements.
- **Quality Assurance**: Meet or exceed key performance indicators (KPIs) related to response time, resolution rate, and customer satisfaction.
- **Teamwork**: Collaborate with team members and supervisors to share knowledge and best practices, contributing to a positive and productive work environment.
- **Professionalism**: Represent the client's brand and values with the utmost professionalism and courtesy.

**Other Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to handle difficult customer interactions with empathy and professionalism.
- Proficiency in computer and data entry skills.
- Adaptability and a willingness to learn and follow client-specific processes.
- Ability to work in a fast-paced and sometimes stressful environment.
- Languages:

- English, Hindi and Marathi.

**WE ARE HIRING 50+ CANDIDATES**

**SHE SHOULD BE IMMEDIATE JOINER.**

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 9096929239