Sme(International Bpo)

4 days ago

Gurugram Haryana, India cocentrus Full time

We are Hiring for Team Leader Operation (International bpo)

Location
- Gurgaon sector 18

Sallary - 6Lpa

Manage Voice process team’s KRA goals and target achievement.
- Share Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand.
- Arrange for team meetings and discuss operational issues and ways to achieve operational excellence.
- /discuss with manager on cases that require assistance or which needs to be managed politically.
- Identify Knowledgebase availability & create/publish new Knowledge Base Articles.
- Jointly responsible,
- Take ownership of cases - keeping track & following up on escalated cases and ensure progress of cases through backlog review.
- To train people on topics those are identified by the escalation leads.
- Have appropriate succession planning in place for critical roles (like SME, Supervisor, Trainer) so that associates can be groomed up the ladder
- Should be able to effectively lead conflict management in their team and resolve issues.
- Daily Management of shift
- Administrative management of associates
- Work allocation to associates, Monitoring and mentoring of associates on productivity, quality and knowledge.

Pay: From ₹41,000.00 per month

Schedule:

- Night shift

**Experience**:

- total work: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8800432933

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