Mall Administrator

**Job Summary**

The Mall Administrator is responsible for overseeing the day-to-day administrative operations of the mall, ensuring smooth functioning, compliance with policies, and maintaining a clean, secure, and customer-friendly environment. This role requires coordination with various departments, tenants, vendors, and facility management teams.

**Key Responsibilities**
- **Operational Management**:

- Supervise and manage daily mall operations, including housekeeping, security, maintenance, and facility management.
- Ensure timely opening and closing of the mall as per guidelines.
- Monitor the performance of outsourced vendors and service providers.
- **Tenant Relations**:

- Act as the primary point of contact for tenants and address their operational concerns.
- Coordinate with tenants for compliance with mall policies and agreements.
- Assist in onboarding new tenants and ensuring smooth transitions.
- **Administrative Duties**:

- Maintain accurate records of mall operations, inventory, and expenses.
- Prepare reports on footfall, revenue, and operational efficiency.
- Oversee permits, licenses, and adherence to local regulations.
- **Customer Service**:

- Ensure a positive shopping experience for customers by maintaining high standards of cleanliness, safety, and comfort.
- Address customer feedback, complaints, or escalations promptly.
- **Safety & Security**:

- Oversee the implementation of safety measures, fire drills, and emergency protocols.
- Coordinate with the security team to manage crowd control and ensure the safety of visitors and tenants.
- **Budget Management**:

- Assist in planning and managing the operational budget for the mall.
- Control expenses and ensure cost efficiency without compromising quality.
- **Event Coordination**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person