Global Exceptions Operations

4 days ago

Bengaluru, India PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

**Job Description**:
**Duties**:

- Meet productivity and quality standards while working in assigned queues. Meet or exceed service levels regarding processes supported by the Department and maintain Quality Standards for Global Exceptions Operations
- Effectively identifying problems and issues by performing relevant research using the appropriate tools
- Analyze account history and trends to take appropriate action on accounts.

Job Requirements
- Strong verbal skills for communicating with other internal groups and external vendor contacts

Detail orientation and ability to research and analyze data for posting funds and transactions to customers’ accounts
- Familiarity with payment processing and/or posting of funds to customers PayPal accounts- Requires broad base of PayPal tools, processes and products.
- Ability to work independently on critical, compliance related account review
- Ability to maintain high standard of accuracy and consistency on an ongoing basis
- Proficiency in Excel basic processes - required
- Ability to thrive in a fast paced environment while maintaining task routines
- Ability to meet production expectations while performing additional tasks as needed after proper cross training

**Education**
- High School Diploma Required

**Experience**
- 2+ relevant work experience required
- Experience within Customer Support and Financial Services, transaction processing, banking, ACH Support, or ACH exception processing preferred

FLEX Shift Monday through Friday

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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