Tele-sales Quality Analysis

1 week ago

Bengaluru Karnataka, India Ravishing Camping Full time

**Monitoring and Evaluation**:Reviewing telesales calls (live or recorded) to assess agent performance against established quality guidelines and metrics.

Skills and Qualifications:

- **Communication Skills**:Excellent verbal and written communication skills for providing feedback, coaching, and reporting.
- **Analytical Skills**:Ability to analyze data, identify trends, and interpret information to make informed decisions.
- **Problem-Solving Skills**:Ability to identify and resolve issues related to call quality, process gaps, and agent performance.
- **Attention to Detail**:Meticulous attention to detail when evaluating calls and identifying areas for improvement.
- **Knowledge of Call Center Operations**:Familiarity with call center processes, metrics, and quality assurance methodologies.
- **Technical Proficiency**:Experience with call monitoring software, CRM systems, and other relevant tools.
- **Sales Acumen**:Understanding of sales processes, techniques, and best practices.
- **Feedback and Coaching**:Providing constructive feedback to telesales representatives based on quality evaluations, helping them improve their performance and achieve sales targets.
- **Process Improvement**:Identifying gaps in processes and recommending changes to enhance customer experience, sales effectiveness, and overall efficiency.
- **Reporting and Analysis**:Compiling and analyzing data on call quality, agent performance, and trends, and preparing reports for management.
- **Calibration**:Participating in calibration sessions with team leaders and other stakeholders to ensure consistent scoring and evaluation practices.
- **Training Support**:Collaborating with training teams to identify training needs and develop targeted training programs to address performance gaps.
- **Compliance**:Ensuring adherence to company policies, procedures, and regulatory requirements during telesales interactions.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

**Speak with the employer**
+91 8310135516

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