Greeter/proctor - Ielts/digital Exams

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We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

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**Job Title**: Greeter & Proctor - IELTS Online

**No. of positions**: 3

**Pay Band**: 4/H

**Country/Location**: India, Dehli

**Department**: Exams

**Contract Type**: Fixed term contract (1 year)

**Closing Date**:Sunday, 9 March 2025 23:59 IST (UTC+5:30)

**Role Purpose**:
The position holder is also responsible to highlight challenges, malpractices, frauds during proctoring as per exams guidelines.

**Main Accountabilities**:
Greeting:

- Identify and escalate priority issues.
- Route/Transfer issues to appropriate resource/channel if necessary.
- Follow up on enquiries where necessary.
- Complete logs, update necessary data sheets.
- Ensure daily transaction targets are met with high quality standards.

Proctoring:

- Report malpractices and inconsistencies observed during test session to the team leader as per the evaluation guidelines.
- Ensure daily transaction targets are met with high quality standards.
- Investigating the recordings from Inspera to detect malpractice.

Information Security and other mandatory compliances:

- Read, understand and comply with the information security policies.
- Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.
- Ensure compliances to Organizational policies like code of conduct, IT policy etc.

**Role specific knowledge and Experience**:

- Able to simultaneously manage tasks for multiple processes.
- Ability to adapt quickly to different IT systems.
- Be proficient with Microsoft office, especially excel and outlook.
- Have great interpersonal and communication skills.
- Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description.
- Motivated, self-starter who must be eager to learn and develop as the role expands.

**Requirements**:

- Minimum 12 months of work experience.
- The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)
- communication skills will also be judged in the voice and accent assessment round.
- Typing Speed minimum 35 WPM.
- Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)
- Excel workbook to be shared separately.
- Graduation or equivalent

**Additional job requirements**:

- Proctoring and Greeting will operate from office in 3 shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn’t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment.
- The role is required to work in team and reporting to a Team Leader.
- The overall process size will range between 80- 100 resources.
- The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor.
- The placement for this role is based on a comprehensive certification process and clearance of Background checks.
- Individuals are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule.

**Desirable**:

- Distinction in English (in Graduation)
- Microsoft Excel Certification
- ELTS Band Score=>7

**Condition of Employment**:
Locally Recruited

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and act