Trainee Greeter/proctor

**Job Title**: Trainee - Greeter & Proctor - IELTS Online

**No. of positions**: 2

**Pay Band**: 3/I

**Country/Location**: India, Dehli

**Department**: Exams

**Contract Type**: Fixed term contract (1 year)

**Closing Date**: Sunday, 9 March 2025 23:59 IST (UTC+5:30)

**Role Purpose**:
**Main Accountabilities**:
Greeting:

- Identify and escalate priority issues.
- Route/Transfer issues to appropriate resource/channel if necessary.
- Follow up on enquiries where necessary.
- Complete logs, update necessary data sheets.
- Ensure daily transaction targets are met with high quality standards.

Proctoring:

- Report malpractices and inconsistencies observed during test session to the team leader as per the evaluation guidelines.
- Ensure daily transaction targets are met with high quality standards.
- Investigating the recordings from Inspera to detect malpractice.

Information Security and other mandatory compliances:

- Read, understand and comply with the information security policies.
- Raise incident / blow whistle when observe any noncompliance to information security or IELTS compliance related policies.
- Ensure compliances to Organizational policies like code of conduct, IT policy etc.

**Role specific knowledge and Experience**:

- Able to simultaneously manage tasks for multiple processes.
- Ability to adapt quickly to different IT systems.
- Be proficient with Microsoft office, especially excel and outlook.
- Have great interpersonal and communication skills.
- Be Versatile. A big part of the IELTS function is the willingness to help one another even though it may fall outside of the job description.
- Motivated, self-starter who must be eager to learn and develop as the role expands.

**Requirements**:

- Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)
- communication skills will also be judged in the voice and accent assessment round.
- Typing Speed minimum 35 WPM.
- Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)
- Excel workbook to be shared separately.
- Graduation or equivalent.

**Additional job requirements**:

- Proctoring and Greeting will operate from office in 3 shifts and in 24*7 operations, with any 2 week offs in a calendar week (doesn’t necessarily mean a Saturday or Sunday). This role is expected to operate in 24*7 work from office environment.
- The role is required to work in team and reporting to a Team Leader.
- The overall process size will range between 80- 100 resources.
- The individual is required to operate in a secured environment i.e. access to personal belongings and mobile phones or any other electronic devices is not allowed on productive floor.
- The placement for this role is based on a comprehensive certification process and clearance of Background checks.
- Individuals are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule.

**Desirable**:

- Distinction in English (in Graduation)
- Microsoft Excel Certification
- IELTS Band Score=>7

**Condition of Employment**:
Locally Recruited