Sales Support Administrator
2 weeks ago
Fireball Technologies is an E-commerce based company at Coimbatore, Tamilnadu. We are looking for Sales Support Co-ordinator for our Website aboutspace.in.
Roles & Responsibilities
- Maintaining a database of customers and calls made on a daily basis
- Providing weekly campaign suggestions based on customer feedback and reviews
- Converting Orders on the last stage of the funnel
- Process quality leads from the Sales Funnel provided by Marketing
- Provide WhatsApp Chat Support and Shopify Chat Support to prospective customers
- Make Abandoned Cart Recovery Outbound Calls
- Create Upselling Opportunities via calls
- Customer Order Management
- Warehouse Coordination
- Reach out to customers regarding their shopping experience - ask them to review or create user-generated content for social media.
- Creating customer groups and suggesting campaigns based on products sold and customer feedback.
- Customer Retention Suggestions and Implementation
Required Skill sets
- Sales-oriented
- Fluent spoken Hindi and English
- Comfortable making inbound and outbound calls
- Prior experience in handling customers
- Passionate and Self-Motivated
- Experience with various sales and marketing tools and platforms
- Understanding of organic search optimization and SEO planning
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹60,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Coimbatore, Coimbatore - 641004, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- B2C Sales: 4 years (required)
**Language**:
- Hindi (required)
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