Back Office Customer Support Executive
3 days ago
**Job Title**: Back Office/ Customer Support Executive
**Company: Healthy Hugs Healthcare Pvt Ltd.**
**Locations**: Malad, Vasai, Virar & Panvel
**Employment Type**: Full-time
**Job Summary**:
**Key Responsibilities**:
- Support the front-office team by processing requests and escalating issues when necessary.
- Maintain and update customer records in the CRM system with accuracy.
- Monitor and follow up on pending customer issues to ensure timely resolution.
- Assist with order processing, refunds, verifications, and status updates.
- Analyze recurring issues and provide feedback to improve customer service processes.
- Collaborate with internal teams (e.g., Sales, Logistics, Tech Support) to resolve customer concerns efficiently.
- Generate daily/weekly reports for management on customer service metrics.
- Maintain confidentiality of customer information at all times.
**Requirements**:
- Proven experience in a customer support or administrative role (1-2 years preferred).
- Proficient in MS Office (Word, Excel, Outlook) and CRM systems (e.g., Salesforce, Zendesk).
- Strong written communication skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
- Time management and problem-solving skills.
**Preferred Qualifications**:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in e-commerce, finance, healthcare etc
- Familiarity with helpdesk software and ticketing tools.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
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