
Orm Executive- Customer Service
1 week ago
Addressing real-time negative responses.
- Ensuring all complaints are tracked on social media.
- Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
- Use of forums and social media to seed positive content for better ORM.
- Should be able to manage a tight grip of the ORM operations.
- Escalate to relevant stakeholders. Manager trackers, send reminders, close loop with stakeholders.
- Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
- Strong written and oral communication skills
- Ability to understand customer’s issue and point of view and answering his queries over social media accordingly
- Knowledge of ORM tolls: Locobuzz preferred.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9289425813
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