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Customer Representative Executive

2 weeks ago

Sarkhej Ahmedabad Gujarat, India Plusnet communication Pvt. Limited Full time

**Job Title**: Customer Representative Executive

**Location**: Plusnet Communication Pvt. Ltd.
**Department**: Customer Service Help Desk
**Reports To**: Customer Service Manager

**Job Summary**:
**Key Responsibilities**:

- Assist customers with troubleshooting internet connectivity issues, service outages, and basic technical support.
- Provide accurate information about internet plans, billing, upgrades, and company policies.
- Address and resolve customer complaints efficiently to ensure customer satisfaction.
- Maintain and update customer records in the database.
- Follow up with customers to confirm issue resolution and satisfaction.
- Work closely with technical and field support teams to escalate and resolve service-related issues.
- Stay updated on company policies, internet services, and new offerings.

**Required Skills & Qualifications**:

- **0-1 year of experience** in customer service (freshers are welcome).
- **Experience in the Internet Service Provider (ISP) industry is a plus.**:

- **Bachelor’s degree** in any discipline (preferred but not mandatory).
- Strong verbal and written communication skills.
- Ability to handle customer queries with patience and professionalism.
- Basic troubleshooting skills for internet-related issues.
- Proficiency in MS Office and customer service tools.
- Ability to multitask and work in a fast-paced environment.

**Preferred Skills (Not Mandatory)**:

- Prior experience in an ISP customer support role.
- Familiarity with **CRM software** (e.g., Salesforce, Zendesk).
- Understanding of networking basics (routers, modems, bandwidth, etc.).
- Multilingual proficiency is an advantage.

**Benefits**:

- Competitive salary and performance-based incentives.
- Training on ISP-related customer support.
- Career growth opportunities within the organization.
- Health benefits and employee perks.
- A collaborative and supportive work environment.

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ₹9,959.63 - ₹21,842.68 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person